Service Desk

Skilled Technicians are standing by.

Let our Fort Myers-based and staffed Service Desk team resolve end user issues. By leveraging our skilled team, organizations save time and resources that otherwise would be spent on training and support costs for PCs, macs, email, phones, networks, servers, and office applications.

We strive to ensure your team’s productivity and efficiency isn’t impacted by technology headaches.

Service Desk Services Include:

  • Calls answered by skilled technicians
  • Support for desktops, MAC’s, laptops, servers, MS exchange, VoIP sets and mobile devices
  • Access to your own secure self-service portal to request assistance and view status of tickets
  • All popular operating systems, hardware and software platforms supported
  • Remote workstation management available, (including remote troubleshooting of MAC, Windows and Microsoft Office)
  • Support for multi-location environments, including most international locations
  • Tiered service level support with custom Service Level Agreements (SLA) requirements, are available
  • New employee onboarding training and exit services
  • New machine setups and training if needed
  • Ticket management and vendor liaison for third party and carrier issues
  • ITIL-based incident and problem management toolsets and processes utilized
  • Dedicated Account Teams
  • Any combination of on-site, dispatched or remote help desk services (staff augmentation)

Learn more about the ITVantage approach to managed services:

  • ITVantage Cloud Hosting and IT infrastructure management services are award winning in the industry.
  • Learn about Disaster Recovery and Business Continuity services.
  • Our US based 24×7 Help Desk and IT infrastructure management services work better together for quicker problem resolution.
  • ITVantage Data Centers can address all of your hosting needs.
  • Understand more about IT Security and Compliance by reviewing our Managed Security Services, our experts can protect your data.

What Our Clients Say

  • Thank you guys for everything this week! I know it’s been hectic but you guys always pull through with us. Have a great day!!

    Florida Home Realty

  • You guys are the best. After all these years of screwing around with other IT services that made things worse half the time, you guys came along and renewed my faith!

    WD Music Products

  • Very happy with the service, when we call, everything is addressed on a timely basis… Thank you all for your help…

    Southwest Florida Eye Care

  • I have always found the assistance provided to be absolutely fantastic – very professional and friendly.

    Foster and Foster